TERMS & CONDITIONS – DISCOVER COSTA DAURADA SL

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1. Definitions

In these Terms and Conditions:

• Traveler: any person who has made a booking with Discover Costa Daurada SL.

• Deposit: the amount paid at the time of booking to secure participation.

• Management Fee: a fixed amount of €200 per person, applied in case of cancellation of the trip, to cover administrative and coordination costs.

• File Fee: a fixed amount of €50 per person, charged at the time of booking and non-refundable under any circumstances.

• Force Majeure: any external, unforeseeable, and inevitable event (natural disaster, pandemic, government decision, etc.).

 

2. Prices

All prices are listed in euros (€).
Package rates are based on double occupancy and include taxes (unless otherwise stated).

For all trips, a non-refundable file fee of €50 per person is required and added to the travel invoice.

 

3. Booking, Deposit and Payment

At the time of booking, a non-refundable deposit is required:

• €500 per person for trips with a total cost equal to or less than €2,000.

• €1,000 per person for trips with a total cost greater than €2,000.

 

The balance payment must be made 90 days before departure.
If payment is not received within this period, the booking may be cancelled without any refund of the deposit or file fee.

 

4. Cancellation by the Traveler

All cancellations must be made in writing (email or letter).

• More than 90 days before departure: refund of the total amount paid, minus the deposit (€500 or €1,000), the management fee (€200), and the file fee (€50).

• Less than 90 days before departure: no refund.

 

If one of two travelers sharing a room cancels, the remaining traveler must pay the single occupancy supplement resulting from the cancellation.

Trip costs are non-refundable in case of cancellation due to personal reasons, health issues, or political concerns, including government advisories recommending against travel to a certain destination.

Written notice of cancellation must be provided to Discover Costa Daurada SL.

In cases of force majeure properly documented, the deposit may be refunded.
In exceptional situations, a travel credit may be offered at the discretion of Discover Costa Daurada SL.

 

5. Room Sharing (Twin Share Policy)

For group trips only, with or without air transportation, room sharing is possible but not guaranteed.
We will make every effort to match travelers of the same gender.

At the time of booking, travelers who request room sharing will be placed on a waiting list until a suitable roommate is found.

If the traveler wishes to secure their place on the trip, they must pay the single occupancy supplement at the time of booking if no roommate is yet available.
This supplement will be refunded if we, or the traveler themselves, find another participant to share the room.

 

6. Booking Modifications

Any modification request must be made in writing.
Changes are not guaranteed and remain subject to availability at the time of the request.
Additional fees may apply, and any increase in cost (accommodation, transportation, etc.) will be the responsibility of the traveler.

 

7. Health and Physical Condition

It is the traveler’s responsibility to be in adequate physical condition for the chosen trip.
Travelers are advised to consult their doctor before joining an active trip (cycling, hiking, etc.).

Due to the active and adventurous nature of our programs, the participant acknowledges being aware of the inherent risks associated with these activities and accepts them knowingly, releasing Discover Costa Daurada SL from any liability in case of injury, incident, or accident.

For any questions, please contact our travel specialists.

 

8. Insurance

Travelers must purchase comprehensive travel insurance covering trip cancellation, medical care, repatriation, and luggage.
Discover Costa Daurada SL accepts no responsibility for any expenses incurred due to lack of insurance coverage.

 

9. Responsibilities

Discover Costa Daurada SL acts as an intermediary between travelers and service providers (hotels, transport companies, guides, etc.).
We are not responsible for delays, incidents, or failures attributable to these providers.
In the event of force majeure, we may modify or cancel a trip.
Our maximum liability is limited to the amounts paid.
No refunds will be granted for unused services.

 

Group Trips:
If a group trip does not reach the required minimum number of participants, Discover Costa Daurada SL reserves the right to cancel the departure no later than 30 days before the scheduled date.
The traveler will then have the choice between

• taking the trip in self-guided format, under the proposed conditions, or

• receiving a full refund of all amounts paid.

 

10. Traveler Conduct

Travelers must comply with local laws, customs, and safety guidelines.
Any dangerous, inappropriate, or disrespectful behavior may result in expulsion without any refund.

 

11. Personal Data

Personal information collected is used exclusively for booking management and communication purposes.
All data is processed in accordance with our Privacy Policy.

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